Last reviewed March 2018
This policy sets out how Marlborough House Therapy Centre, 1 Middle Street, Taunton, Somerset, TA1 1SH collects, manages and uses your information.
We are committed to ensuring that your privacy is protected and adhere to GDPR and The Data Protection Act 1998 in doing so. Should we ask you to provide certain information by which you can be identified when using this website or visiting our practice, then, you can be assured that it will only be in accordance with this privacy statement.
We may change this policy from time to time by updating this page.
We may collect the following information:
Name, email address, telephone number, date of birth, certain information relating to your health and any information you choose to give us relating to a specific enquiry or when signing up to receive our newsletter. This information is collected via web forms when making enquiries, verbally over the telephone and via data forms in practice. This is purely so we can provide the best possible service and ensure you see the best practitioner for you. We may also collect IP addresses via our web analytics systems although this information is anonymous and not traceable to an individual.
If you subscribe to our mailing list you can unsubscribe at any time by clicking the link in our correspondence.
What do we do with the information we gather
We use your information to provide you with our services, this may include:
- Responding to queries
- Ensuring you are provided with safe treatments that meet your needs
- To match you with suitable practitioners
- To send reminder notifications of booked appointments
- To send you information on other services that are of interest
- To send you information on offers and promotions
- For our own internal market research – this is always anonymous
We will never sell your data and we will never share it with other companies for marketing purposes.
Where we store your information
We are committed to ensuring that your information is secure. We have in place suitable physical, electronic and managerial procedures in place to safeguard and secure information collected online, telephone and in person.
Access to information
You may request in writing details of personal information we hold about you to:
Marlborough House, 1 Middle Street, Taunton, Somerset, TA1 1SH.